why they gotta do me like that

I was playing subway surfers and it kept freezing like crazy so I did the uninstall/reinstall trick and lost all my years progressIdk why it did that considering the fact I had the back up thing. I guess they changed the process so now I'm fucked. Lost all my 50+ characters. My scores r gone and so r all my boosts and achievements. This quarantime really messing up my vibe