beta
So let me get this right, from the start, she realized he was likely unaware or uneducated about certain things. Despite knowing this, she deliberately decided to make his life extremely difficult. When a second incident occurred—clearly an accident caused by the train's bumpy brakes making him lose his grip—she ignored the obvious unintentional nature of the situation. Her reaction was still overwhelmingly harsh. It seems she takes pleasure in wielding her power in an abusive manner.