FAQ STARTED FEB 16 / UP TO DATE MAR 10/ LAST EDIT JUNE 7
Changes: I'M NOT UPDATING THIS ANYMORE UNLESS THERES A BIG ANNOUNCEMENT
YES YOU CAN EDIT YOUR LISTS NOW. IF IT HASN'T COME BACK YET IT'S LOST
DEVS DO NOT SEEM TO BE EDITING STUFF ANYMORE THIS FAQ IS VERY OUTDATED
AND NO I AM NOT COMING BACK TO EDIT IT ANYMORE
I HAVE LOWK QUIT THIS SITE BECAUSE OF THIS SITUATION
SUMMARY:
・ONLY RATED/TAGGED IS COMING BACK. THE REST IS NOT. (disk crash/ info loss)
・NO. This was not done on purpose. Don’t send hate to the developers!
・Please be careful when editing your lists! More info below.
・The only way to recover the rest of your lists now is to do it manually.
・Make a back-up of your lists off-site! (spreadsheet/ mangaupdates/ etc.)
ㅤ‣ 'lists' will refer to your 'read/reading/already read’ lists
ㅤ‣ while 'custom lists' will refer to these lists: http://www.mangago.me/listtag/
Disclaimer: I AM NOT A MOD OR DEVELOPER! Extended disclaimer below.
IF YOU DON'T HAVE A QUESTION DON'T REPLY TO THIS THREAD PLEASE
The list recovery info is outdated now, but I recommend you read Suujin's FAQ too!
https://www.mangago.me/home/mangatopic/21080691/
=~=~+~=~= WHAT HAPPENED =~=~+~=~=
Q: What happened? Why is my read/ reading/ want to read list gone?
・EVERYONE'S lists disappeared after MGGO crashed JAN 26 likely due to traffic
・The developers were recovering lists, but the disk containing list data crashed + data was lost.
ㅤ‣ Proof http://www.mangago.me/home/mangatopic/21155166
ㅤ‣ Photo Proof http://www.mangago.me/home/photo/50674750
・They can only recover stuff to your lists via rated/tagged receipts after ~Feb 4
ㅤ‣ Before Feb 4, you may have gotten unrated/untagged works back.
・This data loss is likely why the site recovery is taking longer than usual.
Still don't understand? http://www.mangago.me/home/mangatopic/21091022/ (ty seabi)
In regard to the site future: http://www.mangago.me/home/mangatopic/21014248/
・The situation with THAT SITE is scary, but I believe this site will stay up as it always has.
・Just remember, this site isn't legal anyways, so it’s a good idea to back stuff up!
=~=~+~=~= EDITING LISTS =~=~+~=~=
Q: Can I edit my lists? (Yes? but…)
・Yes, but be careful please and make a back-up off-site. I have seen users have issues
・You may have issues, you may not. But I wouldn’t say everyone is 100% safe
・A common issue is stuff disappearing after you added it, so follow the advice below.
・If you’re recovering your lists, I have suggestions in [OTHER QUESTIONS]
・Devs may still be recovering stuff. If you re-add something it overwrites the original date.
When editing/ adding stuff please:
ㅤ‣ After adding an entry, go to that list to check it is there.
ㅤ‣ If not, refresh after ~10 seconds. If still not there, add it again.
ㅤ‣ Update your off-site backup whenever you change something.
ㅤ‣ If it still gets deleted after you confirmed it was in your lists, DM me.
List of issues I’ve seen here: http://www.mangago.me/home/mangatopic/21451186/
EXPORT: User Gurl (www.mangago.me/home/people/3402357) has created a way to export your lists
https://docs.google.com/document/d/14Drj0CviUhrAmZlU-DC-AtxGFQoH1_PYQ81b2Vzu82w/
=~=~+~=~= MORE ON LISTS =~=~+~=~=
Q: But I heard we were getting everything back? (OUTDATED)
・After list data was lost, it was confirmed we're not getting EVERYTHING back ANYMORE.
・They managed to recover up to early 2022 before the disk crash last I heard.
Q: Why is everything in ‘Already read’ + Why is deleted stuff back?
・Everything was seemingly being added to 'already read' before list data was lost.
・SPECULATIVE: Unrated but tagged: goes to “Want to read.” If both: goes to “Already Read”
・They are likely recovering stuff to your lists if it has ever been marked as being in there.
・A user had works recovered to their lists that have been deleted off the site.
=~=~+ COMMON ISSUES + SITE RECOVERY + NOTIFICATIONS? +~=~=
Q: I commented OR added something to my list/ custom list/ album why is it not showing up?
・The database + what you're seeing aren't synced due to the site recovery. (Suujin's FAQ)
・You might need to wait ~20 seconds then refresh to see if it's updated.
・If it's not there, try again + refresh again. Sometimes it just won't go through at all.
・Sometimes, the entry just won’t go through. (CAN HAPPEN TO LISTS)
Q: Why am I constantly getting logged out?
・This seems to be a mobile-only issue. Maybe read on PC for no interruptions.
・Something about the login session not being tracked properly. (see Suujin's FAQ)
Q: Are they still recovering my lists? (Maybe)
・As long as the works were rated or tagged. With no announcement, it's safe to assume it's ongoing.
・Even if list recovery is over, the site recovery is still ongoing
・Why I think so: a few users have books added years ago in between recent entries. Likely recovered.
・A user had a 2011 entry in between Mar 6/26 entries. They think it might’ve been recovered.
・If you *know* you tagged/rated stuff and it’s not back yet, you may just need to wait.
・If they aren’t back AFTER they announce everything’s ok, maybe send them an email.
Q: What about my notifications?
・Stuff is not in your lists (notifications only come from 'reading' and 'already read')
・The notification system is just not working properly. (Seems so after Mar 9 issues)
・You aren't subscribed to the title.
・You might not get notifications sometimes, so I suggest:
ㅤ‣ Checking your history and looking for the "have new update after your last reading"
ㅤ‣ Remembering the update schedule of your favourite works/ check them weekly.
=~=~+~=~= OTHER QUESTIONS =~=~+~=~=
Q: What can I do to recover my lost titles (MANUAL)
・Go through your comments/ on-site history/ lists, etc.
・Check your browser history. Most browsers only save up to ~3 months of history.
・Go through lists with tags you're interested in (www.mangago.me/listtag/)
・Ask for some stuff in the questions section! Some people have lists they'd like to share or remember titles you've forgotten.
Q: What about the comments section + my personalised comments?
・There is no information on when/if this is coming back. They might not.
Q: Can I email someone? (TLDR: DO NOT!!!!) + Uploading new manga
・I suggest not. The developers are very busy and haven't been responding since mid Feb.
・It's expected as they're a small team and this is a big site.
Due to this, uploading new manga is seemingly on hold, but here is a guide anyways
http://www.mangago.me/home/mangatopic/1077438/ (Method is in page 7 of the comments)
You might need to email them again after they announce they’ve stopped working on stuff.
=~=~+~=~= REMINDERS =~=~+~=~=
・We do not know what state the devs are at with site + lists recovery, especially after the disk crash
・There is no confirmation if recovery is over
・There is no timeline as to when stuff will be fixed
・The site is still unstable - you may come across issues.
・I am not a developer/ insider - I can't fully confirm/ deny things
=~=~+~=~= DISCLAIMER =~=~+~=~=
I’ve seen people saying… things about me so I made this disclaimer.
This FAQ is created based on user’s experiences + theories from users with backgrounds in IT. I’m trying to make sense of stuff based on what little information we have and hopefully provide answers to confused users. I never said my words were strictly the truth. I always say 'maybe’.
I can't confirm nor deny if lists are safe to edit. I’m not a developer. It’s been a month without major issues, so I’ve changed my opinion. But based on recent user experiences, I still advise people to be careful
=~=~+~=~= THANK YOU + QUESTIONS FOR ME =~=~+~=~=
I'll be editing this to include answers to more questions I've seen + any new info.
After an edit, comments get wiped until someone comments again.
Also thank you to everyone sharing this link + other's links! ヾ(❀╹◡╹)ﾉ~
If anyone has any other information they'd like me to include + want to share, DM me!
If you think something isn't explained well/ I need to re-write for clarity + you have something you want me to add, DM me through the site.
IF YOU DON’T HAVE A QUESTION, DON’T REPLY TO THE THREAD!!!
=~=~+~=~= RECENT UPDATE =~=~+~=~=
MARCH 10: I’ve made major edits here. If you can’t understand it anymore, please let me know
Please don’t get mad at me for changing my opinion on editing lists. I’ve been thinking of changing my advice since the end of February, especially as some people have been okay. But as others faced issues, I was torn. I was also scared to change it because I would possibly face backlash, and it went against someone’s advice. I’m sorry. You’re allowed to be upset with me, just don’t attack me please.
This situation has overwhelmed me. I might take a few days off from the site, so if you need to contact me, please DM me.
Someone emailed the devs and apparently got a response saying it was okay to edit lists. This was a while ago. I don’t know how I missed that information. I'm sorry. I still advise you to be careful though, due to the issues I’ve seen.
MARCH 22: Yea, I've been really happy lately now that I'm not dealing with this, so I'm going to completely stop keeping track of the situation. Ts genuinely ruined my mental, even though it wasn't that serious (〜￣△￣)〜
I finally sent the devs an email because I don’t have a single manga/manhwa restored in my lists even after both passes, and I wanted to clarify my situation.
Part of their response to my inquiry was: “We can only get the manga back if you rated or added tags when added manga to your list."
I’ve since sent a reply asking whether this basically means that for people who didn’t rate the manga/manhwa they added to their list (such as myself), they’re gone forever and can’t be restored. I’m still waiting for a reply, but I understand they’re probably dealing with a lot at the moment.
I just wanted to bring this up here in case there’s information about this that I’m not aware of. A few days ago I was told that non-rated manga are being done later. However, based on the devs reply, is there really no more hope for those of us that never rated any of the mangas/manhwas they read?
UPDATE:
Just for everyone's information this was the complete reply that I received from the devs (along with the part I shared earlier):
"I'm sorry, one of our data disk was crashed, we lost part of the data of users several days ago, but we still can restore part of the data from rating and tags. we can only get the manga back if you rated or added tags when added manga to your list"
Alright folks. It has been a week now since the glitch issue started. At least 80% of you know what's going on. the 20% of you that don't. Well, everyone just keep reading below.
Yes, the want to read, reading and read lists are still being worked on. They are at least halfway through the second pass if not further along. Give it time. Until then. PLEASE FOR THE LOVE OF ALL THAT IS OUT THERE!!! use your browser bookmarks to bookmark things. NOT THE SITE!! don't go into the manga and mark it "reading" "Read" "chapter whatever" because if there's another glitch. POOF! it all could be gone. Use your browser.
Your browser is the thing you open up to type in the webpage to use the site on. The book marker is the top right hand corner under the X button.
When will this be fixed? We don't fully know. It could be the middle of February, could be the end, could be tomorrow. We have to wait and see. Truth be told folks, it's a small team doing this work not a large corporation. There are over a million accounts on this site and more coming by the day. It's going to take time! If you want to complain about it. Do it in your head. Because the Devs and mods trying to get the site fixed as quickly as they can for you all. Don't need to hear it. And the rest of us who have been trying to help you all understand what's going on. Also do not need to hear it.
DO NOT mess with your lists!! Why? you ask. 3 reasons. 1. adding to your list just adds work to the Devs and causes a delay in the list coming back to you. 2. If your list has returned and you start messing with it (like the comments) and there's another glitch. you are stuck doing it all over again. That will be on you. Not the Devs, not the mods. No one but you. 3. None of us want to hear you whine and BEEP that your list is messed up again. That your frustrated you took hours to clean it and it's all back in the spot it was before.
There are people that will drop updates. If you watch for them in the main comment section (Where you're reading this most likely) you will find them. (or their links) dropped by others. READ THEM. you can keep up to date on things.
Do we know if the lists will be sorted by the Devs back into place like they were or will you have to do it? We have no idea right now. We are taking this one step at a time. Most of us are just happy to see things back on the lists! There are still several more passes to go. Hopefully the final pass will put everything in their proper place. After the final pass a comment will be dropped to tell those who still have manga's missing from their lists where to go.
Now, for those of you that are sitting there twiddling your thumbs. I have given several suggestions on things to do. Some of you have done them. Others have not. Yes, I know who you all are, because I see you in the comment sections complaining.
Top bar of this site has 4. Yes count them 4 colored buttons. Click one of them! Lo and be hold folks. Things to read. New or old it's something to read. A reminder as you find mangas to read use the browser bookmarker.
Reread. And I stand firm on this one, you cannot tell me you do not have time to reread something. You are on this site in the first place. as you come to a stop in the middle of a read, use your browser bookmarker to bookmark where you left off at. easier to come back to.
Pick a subject that's NOT the glitch, to talk about in the comment section to make new friends. you are one step already closer because everyone here likes manga.
If for some reason you decide not to follow anything on this list. It's on you. Do not go into the comment section to whine and complain to everyone about it because you didn't listen to all the links dropped for your sake.
With that, go read. and remember to BREATH!! it will be fixed!!