THIS IS THE SITUATION
Jan19 - Bto closes
⠀⠀⠀*start of traffic surge to Mgo
⠀⠀⠀*some features have slowed down a bit
Jan24 - Mgo goes down
⠀⠀⠀*caused by backend updates or overloaded servers
Jan26 - Mgo comes back up
⠀⠀⠀*site is online again but very buggy: missing lists, random logouts, slow pages, no notifications, etc
⠀⠀⠀*this is when the system started gradually restoring lists
WHY IS THE SITE SO BUGGY
- Mgo uses separate parts for different things. One to SAVE your manga data (aka database/the memory), another one to DISPLAY your saved Manga data (aka UI/what you see), and another one for your browser/session data (aka cookies, login state, etc/this also connects the database and ui). When everything is working properly, these three systems stay in sync (eg. when you save a manga, it will show up in your list right away)
The system will communicate with Database, like hey this is the user that logged in go tell UI the things they should display. So Database will tell UI, like hey based on what's given to me, these are the saved data that belongs to this user, these are what you should display. HOWEVER, because of the gradual restoring of lists (which puts a heavy load on the site), the System, UI, and Database are not able to communicate properly, so theyre not in sync. This is why we’re encountering the issues
I DON'T GET NOTIFICATIONS
- since the System, UI, and Database are not in sync, Mgo cant correctly link your acc to your saved mangas so notifs dont show up/update properly. This is temporary and should be fixed when the system is in sync again
WHY DO I KEEP GETTING LOGGED OUT
- Mgo keeps track of your login/session info. But if this isnt tracked properly, Mgo may log you out randomly/repeatedly
WHERE DID MY LIST GO
- Your mangas are not deleted. Theyre still saved in the database. Mgo is gradually restoring everyone’s list from the oldest to most recent marked mangas. Follow this post to get notified about updates: https://www.mangago.me/home/mangatopic/21092806/
WILL I GET MY LIST BACK
- YES. Do note that while your list is coming back, you might notice some things are off:
⠀⠀⠀*all mangas going into Already Read even if theyre originally marked as Want to read or Reading
⠀⠀⠀*deleted mangas showing up again
⠀⠀⠀*missing notes/summaries
⠀⠀⠀*only rated mangas showing for some users
(I can explain why but it will be too long for this FAQ. idk how to explain without sounding too technical so i might also have to explain the basic terms. You can ask in the comments if youre curious)
I ADDED NEW MANGAS TO MY EMPTY LIST, WILL IT OVERWRITE THE OLD ONE
- if you ADD NEW mangas while the site is restoring, your new list will stay. And your original list will be added back on top of it once its fully restored. But if you RE-ADD EXISTING mangas, it will update the original date of when the manga was added, tags, and summaries/little notes you originally had for it. its usually best to wait and let the restoration finish before making lots of changes
WHY DO OTHERS HAVE THEIR MANGAS BACK ALREADY, WHILE MINE IS STILL MISSING
- think of this like we're reading through a giant BOOK of everyone’s manga list, arranged by the exact time each manga was added (aka timestamps). Each timestamp is like a page in the book, and we read them from the oldest timestamps to the newest. Right now, we are reading timestamps from Feb 2022 (as of writing this post), so any timestamp dated later than Feb 2022 wont appear YET
If your lists are still completely EMPTY, there are 2 possible reasons:
One is that its about “activity”, not account age. So even if you joined in 2016, but you didnt add any manga until 2023, your list wont appear until the system reaches the timestamps for 2023. The second reason is, since the system is very busy right now, it sometimes hits a blurry page and has to skip to keep moving. This doesnt mean your data is gone. It just means the system needs to go back for a second run once the "main reading" is done
HOW SOON WILL THEY COMEBACK / WHEN IS THE RESTORATION EXPECTED TO FINISH
- how soon your lists fully comes back depends on how far along we are in the “book” and how many timestamps we still need to read. If yours already started to appear again then thats a good sign. it means your account is already in the queue and the rest should continue to come back (gradually, not all at once)
If theres another run, expect anywhere from a few extra hours to about one extra day. A full second pass could push it to Feb 4–5, but a partial cleanup run would likely finish around Feb 2–3.
IS THERE A WAY TO EXPORT MY LIST
- heres one way to export your lists: https://docs.google.com/document/d/14Drj0CviUhrAmZlU-DC-AtxGFQoH1_PYQ81b2Vzu82w/edit?tab=t.0#heading=h.acjitdw8v0h thank @Gurl for this solution by following/sending them a message. This is their account: https://www.mangago.me/home/people/3402357/home/
IMPORTANT: WHEN TO CONTACT SUPPORT
- PLEASE WAIT. Do not email the devs yet. The system needs to make several runs to load everyone's data correctly. Most of the current issues should fix themselves after the full restoration process is done. Give it at least 2 weeks from now.
If after everything finishes and youre still seeing clear errors in your marked mangas, report them to [email protected]
If possible, keep a small log of your observations and what you did, such as:
⠀⠀⠀*whether you re-added, edited, or deleted mangas during restoration
⠀⠀⠀*any repeated issues (random logouts, missing notifs, errors, etc.)
⠀⠀⠀*the other specific errors you noticed
Simply put, keep a log of WHAT YOU DID/OBSERVED and WHEN (use GMT or if in your local time, specify your timezone). The more specific your report is, the easier it is for the devs to trace what went wrong. It helps them replicate your actions so they can actually find and fix the problem
Here's an example log:
2026-01-26 9PM: I noticed my list went missing
2026-01-28 2AM: my list is restoring up to 67
2026-01-28 9PM: I added 10 mangas to my Already Read
2026-01-30 6PM: my restored mangas is stuck at 67
2026-01-31 10AM: my list count is increasing again. It restored up to 83
2026-01-31 7PM: I added 3 mangas to my Want to Read
EDIT TO ADD: Youre welcome yall (i cant reply to each one of you youre too many ) Im just glad I could help clarify things! Ask away if you have more questions so I can keep updating this community-notes for everyone! (づ￣ ³￣)づ
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FAQS: MISSING LIST AND RANDOM LOG OUTS